Refund & Return Policy

​1. Overview & Mandatory Unboxing Guidelines

• Our Packing Guarantee: Before dispatching your order, we record a continuous packaging video of your product and send it to your WhatsApp or Email to ensure it is shipped in 100% perfect condition.

• Customer Unboxing Video: To report any issues, you must record a complete, unedited unboxing video while opening your parcel. If you receive a damaged or incorrect product, please share the video along with your order details via WhatsApp at +91 79884 10050 or email us at atulyaratnam@gmail.com within 24 hours of delivery.

• Security Tag Notice: All items are shipped with an authentic brand security tag. Returns or refunds will NOT be accepted under any circumstances if the BRAND TAG is removed, cut, or tampered with.

• Strict Return Condition: Returns, exchanges, or refunds are strictly applicable ONLY if the product is damaged or incorrect upon arrival. If you receive the exact product as ordered, it cannot be returned, exchanged, or refunded due to a change of mind or personal preference. No claims will be entertained after 24 hours of delivery.

2. Eligibility Requirements

To be eligible for a replacement or return due to damage or receiving a wrong item:

• The item must be unused, unworn, and in the exact condition that you received it.

• ​It must remain in its original packaging with all tags, cards, and the Security Tag intact.

• A clear unboxing video and proof of purchase (invoice/receipt) are strictly required.

3. Non-Returnable & Non-Refundable Items

​The following items and services cannot be returned or refunded under any circumstances:

• Custom-printed or customized orders.

• ​Custom apparel or personalized design services.

• ​Items where the security tag has been removed or cut.

• ​Items reported after the 24-hour delivery window.

4. Order Cancellations & Modifications

• ​Orders can only be cancelled or modified if the request is submitted within a few hours of placing the order and before the parcel has been packed or dispatched. Once an order enters our warehouse fulfilment process, it cannot be modified or cancelled. Discount and promotional codes cannot be applied retroactively after an order is completed.

5. Return & Replacement Process

• Once your claim for a damaged or wrong item is verified and approved we inform you via WhatsApp/Email:

• Courier Pick-up: Where available, our courier partner will initiate a return pickup. You must pack the product securely in its original box with the return label attached.

• Self-Shipping: If return pickup service is unavailable in your pin code, you will be required to ship the product back to our provided return address. For items valued over ₹1,000, we recommend using a trackable shipping service.

• ​Shipping Charges: Please note that shipping and courier charges are non-refundable. If a return or refund is processed for reasons other than a mistake from our end (such as transit damage or a wrong item delivered), the actual courier costs incurred for shipping the product will be deducted from your total refund amount.

• If a return is processed for reasons other than our transit fault, actual courier costs incurred will be deducted from the refund amount.

• Contact Details Disclaimer: Please ensure you provide a valid 10-digit mobile number upon ordering. Atulya Ratnam is not responsible for delivery failures resulting from unreachable or incorrect phone numbers.

6. Minor Product & Colour Variations

• We make every effort to display the colours, stones, and textures of our products as accurately as possible. However, minor variations in colour or texture may occur due to photography lighting, screen resolutions, or natural material characteristics (e.g., stones/plating). These minor differences are inherent to handcrafted and imitation jewellery and are not considered defects. Rest assured, we never compromise on quality.

7. Refunds & Processing Timeline

• Once your returned package is received and passes our quality inspection, we will notify you via email/WhatsApp regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount (excluding applicable shipping fees) will be automatically credited to your original payment method within 7 to 10 business days.

8. Late or Missing Refunds

• ​If you have not received your approved refund after 10 business days:

1. ​Re-check your bank account or statement.

2. ​Contact your credit card company or bank, as processing times can vary.

3. ​If you have completed these steps and still have not received your refund, please reach out to us immediately at atulyaratnam@gmail.com, support@atulyaratnam.in or Call/WhatsApp us at +91 98176-51919, +91 79884-10050.