Shipping Policy

​1. Shipping Information & Coverage

• ​Atulya Ratnam currently ships to over 15,000 PIN codes across India. We aim to deliver your products safely and efficiently to your doorstep.

2. Shipping Charges

• ​Standard Shipping: Shipping charges are calculated based on the total weight, volume, and delivery location of your order.

• ODA / Remote Zones: Out-of-Delivery-Area (ODA) PIN codes or hard-to-access remote locations may incur an additional courier surcharge.

• Self-Pickup: Local pickup options may be arranged upon request.

3. Order Processing Time

• ​In-Stock Products: Standard ready-to-ship items are typically processed and dispatched within 1 to 3 business days.

• Custom / Made-to-Order Items: Customized products require 3 to 8 business days to process and are dispatched only after receiving design/print approval from you via WhatsApp or Email.

• ​Product Unavailability: In the rare instance that an item is out of stock, our team will contact you immediately to check whether you wish to wait for a restock or receive a full refund.

• ​Processing Delays: Delays may occasionally occur during weekends, national holidays, or peak festive seasons. We take every step to keep dispatch delays to a minimum and will keep you notified.

4. Estimated Delivery Timelines

• Estimated Transit Time: Once dispatched, standard delivery across India usually takes 3 to 7 business days.

• ​Unavoidable Delays: Delivery timelines are provided by our third-party courier partners. Delays caused by factors beyond our control—including severe weather, political disruptions, strikes, lockdowns, or festive rush—may result in a 2 to 3 day variation. Atulya Ratnam cannot be held liable for courier-end logistical delays.

​ 5. Change in Shipping Details

• Contact Number Requirement: Please provide a valid, active 10-digit mobile number at checkout. Atulya Ratnam is not responsible for delivery failures resulting from incorrect, unreachable, or switched-off phone numbers.

• Address Updates: Address modifications can only be made before your order is packed and dispatched. Once shipped, address changes cannot be processed.

6. Damaged or Tampered Parcels

• ​Outer Packaging Damage: If your parcel appears visibly damaged, opened, or tampered with at the time of delivery, kindly reject the parcel immediately. Make a video take pictures and inform us.

• ​Mandatory Unboxing Video: You must record a clear, continuous unboxing video while opening your package. If any item inside is damaged or missing, contact us right away at atulyaratnam@gmail.com or WhatsApp at +91 79884 10050. Please refer to our Return & Refund Policy for detailed guidelines.

7. Order Tracking

• ​Once your package is shipped, you will receive tracking updates and a direct tracking link via Email, SMS, and WhatsApp to monitor your shipment in real time.

8. Remote Location & International Shipping

• ​Remote Area Delivery: If your shipping address falls under a remote or restricted zone, our team will notify you via email regarding any applicable extra surcharge before dispatch.

• International Orders: We provide worldwide shipping! International orders outside India are charged on actual courier rates based on the destination country and weight. Please contact us directly via WhatsApp or Email to place international orders.

​ 9. Additional Important Information

• ​Multiple Shipments: If your order contains multiple items, they may occasionally ship in separate packages from different fulfillment locations. You will receive individual tracking links for each parcel.

• ​Customer Care Support: For any shipping queries or assistance, contact our dedicated support team at atulyaratnam@gmail.com, support@atulyaratnam.in or +91 79884-10050,+91 98176-51919.